I have been a proud user of InnoCaption since 2016. InnoCaption is a company that utilizes relay services, provided by the FCC, to automatically caption audio for cell phone conversations, specifically for those who are hard-of-hearing and Deaf. You must prove you have a hearing loss in order to use any relay service.

As I mentioned, the technology is funded by the FCC and thus goes through rigorous review in order to be approved. In addition, it’s mandatory that the technology be secure to continue to qualify for relay funding.

Similar to how therapists use HIPAA-compliant, secure platforms for video, the same is true for services for those with “disabilities” such as hearing loss that the government pays for.

This service has allowed incredibly accurate captioning for phone calls in addition to video calls. Their DeskView service allows the top-notch captioning quality of their phone calls to be used for teleconferencing!

Despite my partial hearing loss, I do well with people and communication, but having a relay service on my side has allowed me to feel less fatigued as it is yet another way to Before I used InnoCaption’s DeskView, I felt very comfortable with videoconferencing, but the addition of it has made the experience even more enjoyable.

If you don’t have a hearing loss, you probably enjoy the subtitles you see for a movie, right? It’s nice to have. And if you do have a hearing loss, depending on the severity, it may be essential to your business.

That’s the way it was for me with the cell phone app. I was using Bluetooth but was worried if someone talked too quickly that I would lose clarity. By the way, I always clarify if I miss something. This is similar to how any therapist (such as myself!) would ask for clarification if they wanted to ensure they interpreted what the person said to them correctly.

For me, if everyday situations had the accuracy of InnoCaption, that would be amazing. Maybe someday we will have contact lenses that caption what people say! We will, but until then, I rest easier knowing that the lightning-fast, accurate captioning of InnoCaption is helping me in all realms of my life, including business and personal.

My hard-of-hearing clients have described the benefits of InnoCaption as life-changing. And honestly, that’s the way it has been for me.

As I mentioned, I’ve been with them since 2016. I was tired of relying on apps that were created by companies who were motivated by profit and not the experience of the customer. The captioning engines used would often be a failure in terms of accuracy. There would never be updates, and any attempt to contact customer service would go nowhere. I felt I was just talking to a company who pushed out products and then InnoCaption came along and changed all of that.

When mentioning any feedback or curiosities (I’m very curious by nature!) was met with genuine interest by the InnoCaption team and was frequently turned into features or already on the pipeline!

InnoCaption has maintained their small business feel with a special personal touch. I first contacted Joseph Lee, one of the founders back in 2016, and still keep in touch to this day, sometimes on a weekly basis!

My intention is to write blog entries that allow people to know more about what is out there. I hope this blog entry has been helpful for you or might be helpful for someone you know.

By the way, during the pandemic, I was worried that InnoCaption would not have access to funding or have something happen that would require a loss of quality, especially since our society was and is still so fractured in many ways due to the pandemic. But I was proven wrong! My uncertainty was quickly diminished as they continued to improve, listen, and innovate.

I encourage you to check out their website. I especially encourage you to read the personal stories of the founders here.


I want to thank everyone who puts their passion forward and continues to be motivated by that. InnoCaption is an example of a company who has enriched many lives due to their continued passion.