I have been a proud user of InnoCaption since 2016. InnoCaption is a company that utilizes relay services, provided by the FCC, to automatically caption audio for cell phone conversations, specifically for those who are hard-of-hearing and Deaf. You must prove you have a hearing loss in order to use any relay service.
As I mentioned, the technology is funded by the FCC and thus goes through rigorous review in order to be approved. In addition, it’s mandatory that the technology be secure to continue to qualify for relay funding.
Similar to how therapists use HIPAA-compliant, secure platforms for video, the same is true for services for those with “disabilities” such as hearing loss that the government pays for.
This service has allowed incredibly accurate captioning for phone calls in addition to video calls. Their DeskView service allows the top-notch captioning quality of their phone calls to be used for teleconferencing!
Despite my partial hearing loss, I do well with people and communication, but having a relay service on my side has allowed me to feel less fatigued as it is yet another way to Before I used InnoCaption’s DeskView, I felt very comfortable with videoconferencing, but the addition of it has made the experience even more enjoyable.
If you don’t have a hearing loss, you probably enjoy the subtitles you see for a movie, right? It’s nice to have. And if you do have a hearing loss, depending on the severity, it may be essential to your business.
That’s the way it was for me with the cell phone app. I was using Bluetooth but was worried if someone talked too quickly that I would lose clarity. By the way, I always clarify if I miss something. This is similar to how any therapist (such as myself!) would ask for clarification if they wanted to ensure they interpreted what the person said to them correctly.
For me, if everyday situations had the accuracy of InnoCaption, that would be amazing. Maybe someday we will have contact lenses that caption what people say! We will, but until then, I rest easier knowing that the lightning-fast, accurate captioning of InnoCaption is helping me in all realms of my life, including business and personal.
My hard-of-hearing clients have described the benefits of InnoCaption as life-changing. And honestly, that’s the way it has been for me.
As I mentioned, I’ve been with them since 2016. I was tired of relying on apps that were created by companies who were motivated by profit and not the experience of the customer. The captioning engines used would often be a failure in terms of accuracy. There would never be updates, and any attempt to contact customer service would go nowhere. I felt I was just talking to a company who pushed out products and then InnoCaption came along and changed all of that.
When mentioning any feedback or curiosities (I’m very curious by nature!) was met with genuine interest by the InnoCaption team and was frequently turned into features or already on the pipeline!
InnoCaption has maintained their small business feel with a special personal touch. I first contacted Joseph Lee, one of the founders back in 2016, and still keep in touch to this day, sometimes on a weekly basis!
My intention is to write blog entries that allow people to know more about what is out there. I hope this blog entry has been helpful for you or might be helpful for someone you know.
By the way, during the pandemic, I was worried that InnoCaption would not have access to funding or have something happen that would require a loss of quality, especially since our society was and is still so fractured in many ways due to the pandemic. But I was proven wrong! My uncertainty was quickly diminished as they continued to improve, listen, and innovate.
I encourage you to check out their website. I especially encourage you to read the personal stories of the founders here.
I want to thank everyone who puts their passion forward and continues to be motivated by that. InnoCaption is an example of a company who has enriched many lives due to their continued passion.
With many races and elections occurring right now, I want you to know that you are supported in my therapy space. Political stress is something to take seriously. The results after an election, or the waiting for final results, leads us to feel strain in our bodies as well as our minds. The COVID-19 pandemic has also caused tremendous strain.
Difficulty focusing, as well as increase in symptoms of ADHD, anxiety, and depression, are to be expected. And likely until we have more certainty with COVID-19, in the form of treatments and a vaccine as well as containment, we will likely experience at least one of these symptoms in addition to others.
I’ve written a bit on self-care and I want to expand on that a bit: it’s crucial to find what works for you. We can work together to figure that out as well.
-Epsom salt baths can be a wonderful way to ease tension.
-Using a favorite meditation app can create calm.
-Free apps, available for both Android and iOS / Apple, that I’ve recommended include, but are not limited to:
Headspace (Premium is free until the end of the year for LA County residents): Find more information here: https://www.headspace.com/lacounty
UCLA Mindful (Body Scans, breathing, etc. are offered)
Insight Timer (meditation, sleep, music)
It’s not uncommon to need to try multiple meditations to find your favorites. You may also decide to alternate.
HEALTH JOURNEYS, founded by Belleruth Naparstek, is a wonderful resource where you can find many meditations including guided imagery. Guided imagery guides your mind to focus and is a wonderful resource for those times we feel unable to focus.
If you have Apple Music, you can listen to many Health Journeys meditations as part of your subscription. But you can also listen to many for free through a webpage on Kaiser, without needing Kaiser insurance:
I always recommend people try out the audios Belleruth Naparstek created first. You’ll find some of them in the above link and on Apple Music. You can also listen to samples on the Health Journeys website if there’s a specific imagery that you resonate with.
Practicing self-care in the way that works for you is essential, especially in challenging times such as now. Self-care can refer to simply being more aware in the present moment, and practicing things in a more mindful way. But it can be useful to include specific products and regimens in your self-care toolbox.
I am linking to products using my Amazon Affiliate link. Please know that these products are truly ones that I am familiar with, but I would earn a commission should you decide to use my link. If you wish to purchase elsewhere, please be my guest.
For years, Belleruth Naparstek, the founder of Health Journeys, has been a favorite of mine for guided imagery (guides you in visualizations). A great set can be found here:
Having something on hand when you need it is important. So, while I am a fan of some subscription services, I like the knowledge that my favorite guided imagery will be available when I need it.
I think pre-printed mindfulness cards can be a fun way to remind yourself to practice this skill. Having resources such as the following cards is one way to really become more empowered:
So, I just mentioned a couple of items. There are of course plenty more and do let me know if you’re interested in more ideas! Sometimes the simpler the better.
Until next time,
I decided to go ahead and do some more writing! I published two stories to Medium that I know are extremely relevant today. The first one examines LGBTQ+ isolation during this very tough time. The other one examines the difficulty of masks and the hard-of-hearing community.
Here are the links to both of them:
I hope you enjoy!
I have white privilege and that gives me the ability to not worry about violence or assumptions of others in the way that BIPOC have to be concerned with.
My therapy space must be safe for every marginalized community and finally Black Lives and Black Trans Lives have been brought to the forefront as the horrible violence and murder against black people has been acknowledged. This needs to continue and not be a one-time event.
I have an obligation as a provider and a human being who works with diverse people to educate myself on how to be anti-racist.
Here are some resources for you to learn more about how to be anti-racist: